Orders Placed Domestically:

Policy for Cancellations

If you would like to cancel your order, please do so before it ships. After the order is shipped, shipping costs are not refundable.

Refund Guidelines

Please refuse the shipment if the product arrived damaged or if the packaging shows signs of tampering. Send an email to support@twiniv.in with your order ID included. You will not be charged extra for the replacement.
The costs of shipping and COD are not refundable.
Within ten days of receiving the shipment, submit a return request using 

Within 48 hours after receiving your order, send an email to support@twiniv.in with your Order ID and a picture or video of the defective or incomplete item if your order arrives damaged, inaccurate, or incomplete. After the pickup is complete, we will either mail a replacement item or issue a refund for the merchandise.
Please cancel any orders you need to before they are sent.
Should you choose to cancel your order before to shipment, you will receive a full refund.
Our staff would perform a quality check on the products when we received them.
You would only receive a refund for the merchandise, not for the cost of shipping.
You won’t be able to encash a credit note if you choose that option.
Should we not offer pick-up service at your area, you will be required to send the items yourself. You would receive a credit note for a maximum of 150 INR for reverse shipping.
Sadly, we do not have an exchange policy in place for customers who are located abroad.
The refund link for COD orders will be emailed to the registered email address and phone number. If the link isn’t redeemed, you can get a new one by contacting our customer support within three months.